Terms of service

Welcome to SoulShlok ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility and Acceptance

By using this website, you represent and warrant that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Account Terms

You may be required to create an account to access certain features of our website.

You agree to:

  • Provide accurate and current information.

  • Maintain the confidentiality of your login credentials.

  • Accept responsibility for all activities occurring under your account.

  • Notify us immediately of any unauthorized use of your account.

We are not responsible for losses arising from unauthorized access to your account resulting from your failure to safeguard your credentials.

3. Products and Services

We strive to ensure that all products, descriptions, specifications, and images displayed on our website are accurate.

However:

  • Product images are for illustrative purposes only.

  • Actual colors may vary depending on device settings.

  • Product packaging may differ from images shown.

  • Minor variations may occur due to manufacturing processes.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.

Prices may be changed at any time without notice.

You agree that:

  • Payment must be completed before an order is processed.

  • Applicable taxes, shipping charges, and fees may be added during checkout.

  • We may refuse or cancel transactions suspected of fraud or unauthorized activity.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Other approved payment methods

Payments are processed through secure third-party payment providers.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance of the order.

We reserve the right to:

  • Refuse any order.

  • Limit quantities purchased.

  • Cancel orders due to pricing errors.

  • Cancel orders due to stock unavailability.

  • Cancel orders suspected of fraud or misuse.

If payment has already been collected for a cancelled order, a refund will be initiated through the original payment method.

6. Shipping and Delivery

We aim to process and dispatch orders within [BUSINESS DAYS].

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be affected by factors beyond our control, including:

  • Courier delays

  • Weather conditions

  • Government restrictions

  • Public holidays

  • Natural disasters

Once an order has been handed over to the shipping carrier, delivery timelines become subject to the carrier's operations.

Customers are responsible for providing accurate shipping information.

Additional shipping charges may apply for remote or special delivery locations.

7. Returns and Refunds

Our Return and Refund Policy forms an integral part of these Terms.

Generally:

  • Return requests must be submitted within [RETURN PERIOD].

  • Products must be unused and in original packaging unless defective.

  • Certain categories may not be eligible for return due to hygiene, customization, or regulatory reasons.

Refunds, when approved, will be processed through the original payment method within 20 Days

Shipping fees may be non-refundable unless required by applicable law.

Please refer to our separate Return and Refund Policy for complete details.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layout

is owned by or licensed to [STORE NAME] and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without prior written permission.

9. Prohibited Uses

You agree not to use the website:

  • For unlawful purposes.

  • To violate any applicable laws or regulations.

  • To infringe intellectual property rights.

  • To transmit malicious code, viruses, or malware.

  • To interfere with website security.

  • To engage in fraudulent transactions.

  • To collect personal information of other users without authorization.

  • To harass, abuse, threaten, or harm others.

  • To attempt unauthorized access to systems or data.

Violation of these provisions may result in immediate termination of access and possible legal action.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services.

We do not control and are not responsible for:

  • Third-party content

  • Third-party privacy practices

  • Third-party products or services

Your interactions with third parties are governed by their own terms and policies.

11. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Availability or uninterrupted access

We do not guarantee that the website will be error-free, secure, or continuously available.

12. Limitation of Liability

To the fullest extent permitted by applicable law, [STORE NAME], its owners, employees, affiliates, partners, and service providers shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

Our total liability arising from any claim shall not exceed the amount paid by the customer for the relevant order giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

13. Indemnification

You agree to indemnify and hold harmless [STORE NAME], its directors, employees, affiliates, and agents from any claims, liabilities, damages, costs, or expenses arising from:

  • Your use of the website

  • Violation of these Terms

  • Violation of applicable laws

  • Infringement of third-party rights

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in that policy.

15. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Pandemic-related disruptions

  • Government actions

  • Internet outages

  • Labor disputes

  • Transportation disruptions

16. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Updated Terms will be posted on this page with a revised effective date.

Continued use of the website following such changes constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or transactions conducted through the website shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE], India.

18. Contact Information

For any questions regarding these Terms, please contact:

We will make reasonable efforts to respond to inquiries in a timely manner.