Shipping policy

 

Thank you for shopping with SoulShlok.. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, shipping timelines, tracking, and delivery.

1. Order Processing

All orders are processed within [PROCESSING TIME] after payment confirmation.

Orders are processed during our regular business days, excluding weekends and public holidays.

Please note:

  • Orders placed after business hours may be processed on the next business day.

  • During peak seasons, sales events, or holidays, processing times may be longer than usual.

  • If there is a delay in processing your order, we will notify you via email.

2. Shipping Methods

We offer shipping through trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Free Shipping (for qualifying orders, if applicable)

Shipping options available for your order will be displayed at checkout.

3. Shipping Costs

Shipping charges are calculated based on factors such as:

  • Delivery location

  • Order value

  • Package weight and dimensions

  • Selected shipping method

Our shipping rates are as follows:

  • Standard Shipping: At actual

  • Free Shipping: Available on selected orders.

All applicable shipping fees will be displayed before you complete your purchase.

4. Delivery Timeframes

Estimated delivery times begin after the order has been processed and shipped.

Domestic Shipping (India)

  • Standard Shipping: 7 to 10 days

Delivery timelines are estimates only and may vary depending on the destination and courier service.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing:

  • Shipping confirmation

  • Tracking number

  • Courier partner details

  • Tracking link (where available)

Please allow up to 48 hr for tracking information to become active after shipment.

6. Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Customs inspections

  • Transportation disruptions

  • High shipping volumes

  • Natural disasters

  • Government restrictions

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided:

  • Delivery may be delayed.

  • Additional shipping fees may apply.

  • The order may be returned to us by the courier.

Please contact us immediately at [EMAIL ADDRESS] if you notice an error in your shipping information after placing an order.

8. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged:

  1. Contact us at soulshlok164@gmail.com within 2 day of the expected delivery date.

  2. Provide your order number and relevant details.

  3. We will work with the shipping carrier to investigate the issue.

Resolution options may include replacement, refund, or other remedies as determined on a case-by-case basis.

9. Delivery Attempts and Returned Packages

Most courier partners will make multiple delivery attempts before returning a package.

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to accept delivery

the customer may be responsible for additional shipping charges required to reship the order.

10. Shipping Restrictions

Certain products may not be eligible for shipping to specific regions due to legal, logistical, or carrier restrictions.

If we are unable to ship to your location after an order is placed, we will contact you and arrange a suitable solution, including a refund if necessary.

 

We are happy to assist you and will respond as quickly as possible.