Refund policy

At SoulShlok, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before initiating a return request.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Return request is submitted within **[7 Days **of receiving the order.

  • Product is unused, unworn, and in its original condition.

  • Product is returned in its original packaging, including tags, labels, manuals, and accessories (if applicable).

  • Proof of purchase or order confirmation is provided.

We reserve the right to reject returns that do not meet these requirements.

2. How to Request a Return

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the product (if damaged, defective, or incorrect)

Our team will review your request and provide return instructions if your return is approved.

3. Return Timeframe

Customers must submit a return request within **7 Day **of the delivery date.

Requests submitted after this period may not be eligible for return, refund, or exchange unless required by applicable law.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used for purchase.

  • Refund processing may take up to **15 Days **after approval.

  • Depending on your payment provider or bank, additional time may be required for the refund to appear in your account.

You will receive a confirmation email once your refund has been initiated.

5. Exchange Policy

We offer exchanges for eligible items under the following circumstances:

  • Product received is damaged.

  • Product received is defective.

  • Incorrect item was delivered.

  • Size or variant exchange (if applicable).

Exchange requests must be submitted within **2 Days **of delivery.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • Alternative product

  • Refund

at our discretion.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 2 Days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photos of the product

  • Photos of packaging (if applicable)

  • Description of the issue

Upon verification, we may offer:

  • Replacement product

  • Full refund

  • Partial refund

  • Store credit

depending on the circumstances.

7. Non-Returnable Items

The following items may not be eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Products marked as "Final Sale" or "Non-Returnable"

  • Opened consumable products

  • Hygiene-sensitive items

  • Products damaged due to misuse, negligence, or improper handling by the customer

Additional exclusions may apply depending on product category.

8. Return Shipping Costs

If the Return Is Due to Our Error

If the return is the result of:

  • Wrong product shipped

  • Damaged item

  • Defective item

we will cover the return shipping costs.

If the Return Is Customer-Initiated

If the return is due to:

  • Change of mind

  • Incorrect product ordered

  • Preference-based reasons

the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise stated.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account.

  2. Contact your credit card provider or payment service.

  3. Contact your bank, as processing times may vary.

10. Cancellation Policy

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, cancellation requests may not be possible and the standard return process will apply.

11. Store Credit (Optional)

In certain situations, we may offer store credit instead of a monetary refund.

Store credit:

  • May be issued at our discretion.

  • Can be used for future purchases on our website.

  • May have an expiration period

12. Policy Abuse

To protect our business and customers, we reserve the right to refuse returns, refunds, or exchanges in cases involving:

  • Excessive return activity

  • Fraudulent claims

  • Abuse of promotional offers

  • Misuse of the return system

Such decisions will be made reasonably and in accordance with applicable laws.

13. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective upon posting on this page. Continued use of our website constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us: soulshlok164@gmail.com

We are committed to resolving concerns fairly and providing the best possible customer experience.